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Inspection report

Date of Inspection: 21 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF

Overview

Inspection carried out on 21 October 2013

During a routine inspection

People told us they were "very happy" and "nicely relaxed" living at this service. One person told us "all the staff here are so very kind". Another person said "they are always willing to help when things get a bit tough for me".

A visitor we spoke with was happy with the care their relative received. They told us �this is definitely a lovely home and I�m so glad mum�s here�.

During our visit, we saw that the service had policies and procedures in place that kept people safe. Staff were knowledgeable and confident about their safeguarding responsibilities and how they would respond to any concerns that may arise. People we met told us they felt safe.

We saw five people taking part in an activities session. We saw staff engaged with each person positively and observed how much people were enjoying themselves.

The manager showed us how people's opinions were obtained through surveys, and we saw there were robust processes in place to monitor the quality of service being provided.