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Inspection report

Date of Inspection: 1 February 2013
Date of Publication: 22 February 2013
Inspection Report published 22 February 2013 PDF

Overview

Inspection carried out on 1 February 2013

During a routine inspection

At the time of our inspection there were 20 people who lived in the home. During our inspection we spoke with four people who lived in the home, four relatives, two nurses and two care assistants. We also read four people�s care plans to understand how staff planned, assessed and delivered care to people in the home.

Throughout our inspection we saw people were comfortable and relaxed in the home. People we spoke with told us �staff are marvellous, they get you what you need�. Another person said when we asked if staff respected their privacy and dignity, �staff put the screen up in the lounge when they need to move you� and they �knock on your door before they enter your room�. One person said �sometimes I can�t understand staff when they talk too fast�. The majority of visitors we spoke with were very happy with the care their relative received. One visitor said �It�s a very good home, probably the best one in Weston�.

We saw the manager provided opportunities for people to share their experiences of the care provided, so the standard of care could be improved. People had their care and treatment assessed so risks were identified and managed. If care was not meeting people�s needs effectively, the manager took actions to address this. This included regular team meetings to increase staff knowledge and competence.