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Inspection report

Date of Inspection: 29 November 2011
Date of Publication: 4 January 2012
Inspection Report published 4 January 2012 PDF


Inspection carried out on 29 November 2011

During a routine inspection

When we visited Manor Park we asked people if they were treated with respect and received the care and support that they needed. We asked them about the meals and what it was like to live in the home.

People we met and spoke with during our visit said �everyone is very kind here�, �I can not fault the way I am looked after� and �I feel safe and cared for�. They told us �we all tend to have our preferred chairs in the lounge�, �if we don�t like the dinner we can ask for something else� and �the girls are always kind and polite. They are very kind to me�. They told us they were well looked after, they got all the help they needed, and �the staff have time for me�.

From our observation we found that people appeared to be relaxed and content in the company of the staff. There was a good rapport between the staff and the people who live in the home.

People told us �the meals are very nice�, �the staff know I don�t like certain foods so my meals might be different� and �I like to have my meals served in my room and the staff don�t seem to mind. They have a long walk to my room�.

One relative told us �I have seen the meals and they always look very nice and well presented�.

Staff told us �the meals are always good� and �the cook knows what people like and don�t like�.