• Care Home
  • Care home

Archived: Tranquility Care Limited - 26-28 Ladyfield Road

26 Ladyfield Road, Chippenham, Wiltshire, SN14 0AL (01249) 443082

Provided and run by:
Tranquility Care Limited

All Inspections

15, 18 March 2013

During an inspection looking at part of the service

Warning notices were issued in January 2013 relating to the care and welfare of people who used services, safeguarding people from abuse and supporting workers. In March 2013 we carried out an inspection to see what changes had been made. We found that actions arising from the warning notice had not been met within the given timescales.

The provider had failed to review or make any changes to the care records as required. People's needs were not adequately assessed and care and treatment was not planned appropriately to ensure it met the needs of the individual. We asked the provider if they had since put in place any management plans to support behaviours which challenged and if any new risk assessments had been developed, they said they had not. The provider said they had updated all of the current risk assessments. We looked at the updated risk assessments where we found that only the formatting of the documents had been changed and no additional information or clarification on handling risk had been included.

We asked the provider what training staff had undertaken since January 2013. They told us that all staff had now received the mandatory safeguarding training and we saw certificates to evidence this. They also stated that fire training had been delivered during a team meeting on 8 February 2013. Some staff had also undergone medication training. The provider informed us that the remainder of the home's mandatory training had not taken place.

13 December 2012 and 2 January 2013

During a routine inspection

During our visit we met the two people who lived in the home and spoke with one person. This person told us they liked living in the home and liked the staff and manager. We observed that staff and people were comfortable with each other. We looked at the daily diaries for each person which documented that people attended visits to the GP, Dentist and other health professionals.

We looked at the care records for the people living in the home. We found there were no assessments around the capacity of people to make decisions. We asked the manager if any mental health assessments had been carried out. The manager told us they had not done any, stating, 'when people came here we weren't given very much information'.

People were cared for but not always encouraged to develop their skills. We asked one person what tasks they did around the home. They told us they dusted their bedroom and put washing in the machine. They told us they would like to be able to do baking, make tea, go food shopping and put the washing machine on. We asked if they helped to make their breakfast or lunch and they told us they did not.

We found that staff were not being supported through a regular system of supervision, training or personal development which could impact on the quality of the care people received. We found that the home was not auditing the quality of the service which people received.

12, 19 January 2012

During a routine inspection

Not all of the people living in the home were able to tell us verbally about what they thought. We therefore observed people's behaviours and interactions they had with the staff on duty.

People said they liked living in the home and a relative said that they were very happy with the care given. People were very comfortable and relaxed in the presence of staff. We saw that staff spoke respectfully to people and were patient. Staff knocked on people's doors before entering and called people by their preferred name.

Staff were attentive to people's needs and encouraged independence according to individual abilities, for example, one person helped to set the table. We saw a timetable of activities for each person. One person said they liked to go into town shopping. When we at the home, a taxi arrived so that one person could travel to their voluntary job.

We saw that people were involved in their care planning. People's planning books were in easy English and used pictures to explain choices. People also said that they were asked what they would like by staff. People said they felt safe living in the home.