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Archived: Belton Lodge Nursing Home

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Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 9 November 2011
Inspection Report published 9 November 2011 PDF | 60.72 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 27/09/2011.

Our judgement

People were involved in making decisions about the care and support they received and they were treated with dignity and respect.

User experience

We had limited opportunity to discuss people’s experiences with them due to the number of people who were awake and willing to talk with us during our visit. One person we spoke with told us, “They always ask (when providing assistance). They wanted me to try something, but I didn’t want to so I didn’t. I don’t have to do I?”

Other evidence

Staff said they always asked people for their consent before they provide any personal care and they respected people’s privacy and dignity. They gave examples of taking someone to the bathroom if they needed to change their clothes and ensuring people were kept covered whilst being hoisted.

We looked at a sample of three people’s care files and saw forms signed by relatives showing agreement with the care plans. We also saw consent forms that had been signed for the use of bed rails, and these had been reviewed.

We saw references made to providing choices in the care plans about daily activities such as what people wanted to wear. In the staff meeting minutes dated 22 August 2011 it was written that everyone must be given an opportunity to have a cooked breakfast. Staff told us they now prepared individual meals according to people’s wishes at teatime and how this had been well received by people.

Staff told us they encouraged people to remain as independent as they could by only assisting someone when they needed it. A member of staff described how one person had wanted to drink a cup of tea without assistance, so she had just kept her hand underneath the cup in case the person had not managed to do it.

There were notices on people’s doors saying “please knock before entering” and a further sign inside that could be used when wished saying “do not disturb.”