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Archived: Deaconstar Limited

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All reports

Inspection report

Date of Inspection: 7 February 2014
Date of Publication: 9 April 2014
Inspection Report published 09 April 2014 PDF | 76.52 KB

Overview

Inspection carried out on 7 February 2014

During a routine inspection

We saw people who used the service were treated respectfully and were encouraged to express their views freely.

Where people had difficulty communicating we saw they were encouraged to communicate in other ways because pictures and magnetic letters had been provided to help them.

We saw care plans were regularly reviewed and person centred. We saw staff knew the people they were caring for well and encouraged people to be independent while being available to assist them if needed.

Staff working for the provider were appropriately trained and experienced to carry out their roles. Regular reviews were carried out and staff were fully supported.

Audits were carried out to ensure people who used the service were safe and happy in their homes. Complaints were properly addressed and people who used the service, their family and representatives were fully supported to make complaints and knew they would be listened to.