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Grosvenor Lodge Requires improvement

All reports

Inspection report

Date of Inspection: 27 September 2013
Date of Publication: 16 October 2013
Inspection Report published 16 October 2013 PDF | 75.74 KB

Overview

Inspection carried out on 27 September 2013

During a routine inspection

People living at the home we spoke with told us they were happy with the care they received and told us that they liked the staff team.

One service user told us “I’m very happy to be here, the care is good.” Another service user said “I get on with the staff,” and, “I think they’re pretty good.” A third service user we spoke with said “I love it here.”

A family member told us “Staff are friendly and helpful. The care is personalised and it is ‘caring’ care. The manager is good and there is a real relationship between the staff and my relative.”

A visiting local authority care manager told us that the service user they were reviewing six weeks after arriving at the home had “really settled in well,” and that the home had a “stable core team and feels like a family.”