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Archived: ExtraCare Charitable Trust Ryfields Village

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Inspection report

Date of Inspection: 6 March 2014
Date of Publication: 2 April 2014
Inspection Report published 02 April 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 March 2014, observed how people were being cared for and talked with people who use the service. We talked with staff and talked with commissioners of services.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We reviewed this outcome following actions the provider had taken to improve safeguarding arrangements within the service.

People being supported by the service told us they were very happy with the support provided by the staff team. People told us that they had no concerns about the support provided by their staff. One person told us the staff always closed their door in between visiting and they showed us their TV screen where they could identify through (CCTV) closed circuit television cameras the identity of people entering the building. They felt safe and satisfied with the services provided to them.

The service had an organised process to ensure all of their staff were up to date with their training in safeguarding vulnerable adults and had last received this training in 2013 with dates booked throughout 2014. Updated training ensures staff have the right skills and knowledge to keep people safe.

The manager and staff had taken a number of actions to help safeguard and protect the people they supported. They ensured all staff were aware of the necessity to close people's front doors in between their visits to help maintain their safety within their own homes. The manager also advised on a number of options they were exploring in the use of updating the current staff cards to access people's homes who were unable to answer their door. They were also looking at the possibility of updating their current CCTV cameras to help reassure people regarding access to the building and to help manage and identify all people entering the building. Staff were confident that all staff were promoting good practice in maintaining people's safety and that checks made by them showed consistent good practice from staff in promoting safe practices throughout their visits.

A previous allegation had not initially been reported to CQC which is a requirement of the registration of the service. The manager acknowledged this and advised all processes had been reviewed to ensure any concerns followed both local safeguarding procedures and CQC notification processes. We reviewed a sample of recent incident records which had been appropriately managed and did not necessitate a safeguarding referral.

Appropriate management of safeguarding procedures helped to ensure people being supported by the service were kept safe.