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Archived: ExtraCare Charitable Trust Ryfields Village

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 6 March 2014
Date of Publication: 2 April 2014
Inspection Report published 02 April 2014 PDF

Overview

Inspection carried out on 6 March 2014

During an inspection looking at part of the service

We reviewed this outcome following actions the provider had taken to improve safeguarding arrangements and record keeping within the service.

We found evidence of good practices in managing the safety of the people they provided support to. Staff ensured people's property was secure in between their visits.

We found that the record keeping was clear and transparent regarding the names and signatures of staff providing support. Records were accessible to people and their families and enabled them to regularly check their care records and records made. Regular checks showed on-going monitoring and actions had been taken by senior staff to rectify and resolve any identified issues.

People being supported by the service told us they were very happy with the support provided by the staff team. They made various comments such as:

"I'm happy enough, I've no problems" and "The staff are just like friends to me here, they look after me and keep me safe."