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ExtraCare Charitable Trust Sunley Court Good

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Inspection report

Date of Inspection: 1 February 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF

Overview

Inspection carried out on 1 February 2013

During a routine inspection

We spoke with four people living in the home at the time of the inspection. They all said that they were satisfied with the care that they received.

A person told us that staff were all friendly and helpful. ��Staff do everything I ask them to do��.

We spoke with three relatives. They all told us that the care that staff provided was very good. Two relatives said that, at times, there was quite a long time where their relatives had waited for care.

One relative said; �Staff are very good. However, there are not enough staff on duty.��.

This was largely a positive inspection. People living in the home stated that they were satisfied with the care they were given. Their next of kin were also generally satisfied with the service. The main issues identified were to ensure that people's welfare needs were always met and ensure complaints are always recorded and acted on.