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ExtraCare Charitable Trust Brunswick Gardens Village Outstanding

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Inspection report

Date of Inspection: 29 April 2014
Date of Publication: 29 May 2014
Inspection Report published 29 May 2014 PDF


Inspection carried out on 29 April 2014

During a routine inspection

We considered all the evidence against the outcomes we inspected to help answer our five key questions; is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well led?

This is a summary of what we found-

Is the service safe?

People spoken with told us that staff treated them with dignity and respect and that they felt "safe".

All staff spoken with were clear about what their roles and responsibilities were and the action they would take if they saw or suspected any abuse. We saw the service had a process in place to respond to and to record safeguarding concerns. We found the service had a copy of the local protocols and followed them to safeguard people from harm.

The service had effective recruitment and selection procedures in place and carried out relevant checks when they employed staff.

We found arrangements were in place to record people's financial transactions to safeguard people who used the service from financial abuse.

Is the service effective?

People�s health and care needs were assessed with them, and they were involved in writing their care plans.

Is the service caring?

During the inspection we observed staff giving care and assistance to people in the communal areas. They were respectful and treated people in a caring and supportive way. We spoke with three members of staff who were able to describe how they maintained people�s privacy and dignity whilst providing personal care support. They also told how they promoted choice and independence. One staff member commented: �I always check the curtains are closed and the door is closed before supporting someone to get dressed�.

People spoken with were satisfied with the quality of care they had received and made positive comments about the staff. Their comments included: �absolutely wonderful staff, if you want anything they are there�, �very nice, very friendly staff, they always ask you want you want�, �there are always two members of staff supporting me to make sure I don�t fall�, �the staff are very efficient, very caring and very good�, �you can have a good chat with the staff� and �we are looked after really well�.

People�s personal preferences and interests were recorded in care plans and support was being provided in accordance with people�s wishes.

We saw the service promoted people�s wellbeing by taking account of their needs including daytime activities.

Relatives spoken with were satisfied with the quality of care their family member had received. One relative commented: �the staff are very good and I feel they [family member] are living in a safe place�.

Is the service responsive?

We found people had access to an emergency pull cord in different areas of their apartments. Many of the people spoken with also wore a pendant to call for assistance. People told us staff responded promptly to their calls during the day or at night. One person commented: �I only have to wait about five minutes for them [the staff] to come�. We also saw in people�s care records that their pendants and emergencies call cords were regularly checked to ensure they were working.

A copy of the service�s complaints procedure was included in the service user information guide. People told us if they had any concerns they would raise these with the village or care manager.

Is the service well-led?

We saw there was a range of quality monitoring checks in place to make sure managers and staff learned from audit checks. These checks included the following: medication audit and care plan audit. We saw action was taken to address any concerns found.

We saw staff training and supervisions were being monitored. The service held regular staff meetings. This helped to ensure that people received a good quality service at all times.