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ExtraCare Charitable Trust Brunswick Gardens Village Outstanding

All reports

Inspection report

Date of Inspection: 18 July 2013
Date of Publication: 20 August 2013
Inspection Report published 20 August 2013 PDF

Overview

Inspection carried out on 18 July 2013

During a routine inspection

All the people we spoke with told us that they were treated with respect. They also told us that their opinions were sought so that they were involved in decisions and that they had choice. Their comments included: �they (the staff) open the wardrobe and I choose what I want to wear�, �I am treated with dignity and respect� and �I choose how I am supported�.

People we spoke with made positive comments about the staff and were satisfied with the quality of care that they had received. Their comments included: �the care I receive is first class�, �the quality of care is good and efficient�, �they (the staff) understand that little things mean a lot�, �the two managers are very good�, �my keyworker is brilliant� and �we couldn�t be looked after any better�.

We spoke with one relative who was very satisfied with the quality of care their family member had received. They commented: �they (the staff) have transformed his (family member) quality of life�.

All the people we spoke with told us that they �felt safe� and that they had no worries or concerns. All the staff spoken with were clear about what their roles and responsibilities were and the action they would take if they saw or suspected any abuse.

Staff spoken with told us that they were supported. Staff were provided with relevant training to maintain and update their skills and knowledge.

The service had a system in place to regularly assess and monitor the quality of service that people received.