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ExtraCare Charitable Trust Brunswick Gardens Village Outstanding

All reports

Inspection report

Date of Inspection: 5 December 2012
Date of Publication: 9 January 2013
Inspection Report published 9 January 2013 PDF


Inspection carried out on 5 December 2012

During a routine inspection

We spoke with seven people and they told us that their opinions were sought so that they were involved in decisions and that they had choice.

We spoke with one relative and they told us they were very satisfied with the quality of care at the service. Their comments included: �It is a very safe environment with other people always around.�

We observed staff in the communal areas of the service giving care and assistance to people throughout the inspection and they were respectful and treated people in a friendly and supportive way. People we spoke with made positive comments about their care and the staff. Their comments included: "The staff are very good, they�re alright.� �No flannel, they�re smashing staff.� �They are very caring.�

We found that staff were clear about what their roles and responsibilities were and what action they would take if they saw or suspected any abuse. People told us that they felt "safe" and that they had no worries or concerns. They all said that if they had any concerns or worries they would speak to staff or a relative.

The provider had a recruitment and selection procedure in place to ensure that staff were appropriately employed. We found that staff had received training. We saw evidence that staff had the opportunity to develop and improve their skills.

We saw that the service had provided people with information about how to complain but we found that the complaints process needed updating.