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Archived: ExtraCare Charitable Trust Broadway Gardens Good

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Inspection report

Date of Inspection: 4 December 2013
Date of Publication: 3 January 2014
Inspection Report published 03 January 2014 PDF

Overview

Inspection carried out on 4 December 2013

During a routine inspection

During our inspection we spoke with five people, four visitors, two members of staff and the manager. We looked at four people�s care records.

Personal care was delivered by staff within an ExtraCare scheme where people held tenancies for flats set within the scheme�s premises. People also had access to day services provided by the scheme which are not regulated by us.

We found that people�s consent to care was sought. People told us staff respected their choices. One person told us, �They always ask what you want�.

People received care which reflected their needs as individuals. One visitor told us, �I�m very happy with mom�s care�.

People received assistance to ensure they received the right medication at the right time. Staff received regular supervisions to ensure they adhered to correct medication procedure.

People received support from staff who were skilled at delivering the care they needed. Staff responded promptly to people�s needs.

The provider carried out audits to ensure people received care which was safe and met people�s needs.