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Archived: ExtraCare Charitable Trust Broadway Gardens Good

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Inspection report

Date of Inspection: 30 October 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF

Overview

Inspection carried out on 30 October 2012

During a routine inspection

During our inspection we spoke with five people, the relative of one person, two members of staff and the manager, and looked at four people�s care records.

We found that people were supported in making day to day decisions about the care they received. People�s values and diversity were respected and promoted.

The care people received was reflected in their care plans, and people told us they received care which supported their needs. One person told us that staff, �Always explain what they�re doing�.

Arrangements were in place to ensure that people were protected from harm. People said that they felt safe living at the service. One person told us, �I do feel safe�.

We found that staff were recruited in a safe way and correct checks were carried out to ensure their suitability to care for people. One person told us that staff provided, �Peace of mind�.

The service carried out audit work, which meant that people who lived there could be assured of the quality of the service and the safety of equipment and premises. People told us that the service held regular residents� meetings and collected their views in other ways. People told us they were aware of how to complain and felt confident that they would complain if they needed to.