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Archived: ExtraCare Charitable Trust Berryhill Village Good

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Inspection report

Date of Inspection: 24 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF | 75.09 KB


Inspection carried out on 24 July 2013

During a routine inspection

This inspection was unannounced which meant the provider and the staff did not know we were coming. Berryhill Village is a housing complex with 148 flats. Many of the flats were rented by people who are independent of the care services. At the time of our inspection the service were providing personal care to 45 people. We spoke with five people using the service, one visitor, three staff, a health care professional and the registered manager.

People told us their needs were being met and their care was delivered in the way they preferred. One person told us, "They have been really good, very polite. I have been satisfied; I've had no trouble in six years." Another person told us," I'm comfortable, the staff are very nice and I know who is coming.� People told us they felt safe with the staff and said they would tell the manager or another staff member, if they had any concerns.

We found people using the service were safe because the staff were given clear instructions, support and guidance. People told us they were treated with care and compassion and the staff responded well to their needs.

People told us that care and support was provided by skilled staff who knew them well. There were effective processes in place to ensure staff were suitably trained and supported.

We found the service was well led. The provider ensured positive outcomes for people were continually developed, reviewed and improved upon when needed.