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Archived: ExtraCare Charitable Trust Berryhill Village Good

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Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 21 November 2012
Inspection Report published 21 November 2012 PDF | 80.13 KB

Overview

Inspection carried out on 22 October 2012

During a routine inspection

During our inspection we spoke with four people using the service and four staff on duty, including the registered manager.

People using the service told us that their privacy and dignity was respected and one person said, “The staff are very respectful I never feel embarrassed.” Another person said, “They always knock and announce themselves. They take their time and don’t rush you.”

We saw that people received care and support that met their individual needs and were happy with the care they received. Care records were kept up to date and included information about people's needs and preferences. One person told us, “The staff are nice, they are kind and gentle with me.”

People using the service told us that they felt safe. We observed the way staff interacted with people and saw positive relationships. One person using the service said, “I would say what was on my mind if something was the matter, I’m not fearful of any repercussions.”

We looked at the recruitment procedures for staff and found that suitable systems were in place to protect people.

Information was available in different formats, including large print, to support people using the service to complain or raise concerns if they wished to.