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Inspection report

Date of Inspection: 4 March 2011
Date of Publication: 13 October 2011
Inspection Report published 13 October 2011 PDF

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The home had appropriate systems in place for gathering, recording and evaluating accurate information about the quality and safety of the care, treatment and support the service provided.

User experience

One person said, "The staff here are good, they help me when I need it , but let me make my own decisions as far as I am able".

Another person said, "I like living here, we go to the theatre and football matches".

Other evidence

The manager told us that they complete audits and internal inspections in all areas. This included care plans, medications, infection control, health and safety, complaints, staff training and recruitment.

Staff meetings took place on a regular basis and relatives were consulted regularly by means of a survey.

The care plans examined showed that risk assessments were undertaken and that risk management plans were in place to address individual needs.