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Inspection report

Date of Inspection: 4 March 2011
Date of Publication: 13 October 2011
Inspection Report published 13 October 2011 PDF

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People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People experienced effective, safe and appropriate care, treatment and support that met their needs and protected their rights.

User experience

One person said, "The staff here are good, they help me when I need it , but let me make my own decisions as far as I am able".

Another person said, "I like living here, we go to the theatre and football matches".

Other evidence

We walked around the home and found people interacting with staff on a one to one basis. Staff were seen to interact appropriately with people and assistance was given in a sensitive manner.

The provider told us on the Provider Compliance Assessment that in care records there was a risk assessment which provided information which was used as a basis for each individual care plan.

We looked at a sample of care plans. These were person centred and comprehensive. They detailed how to meet people's health needs and also included person's wants and aspirations for the future.The plans had been reviewed, with evidence to confirm that advocacy services had been consulted where appropriate.