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Inspection report

Date of Inspection: 4 March 2011
Date of Publication: 13 October 2011
Inspection Report published 13 October 2011 PDF

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People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

During the visit we saw that staff were respectful and made sure that people were offered a choice about their care and daily activities.

User experience

One person said, "The staff here are good, they help me when I need it , but let me make my own decisions as far as I am able".

Another person said, "I like living here, we go to the theatre and football matches".

Other evidence

There was evidence in the communal areas and in bedrooms about meetings and events that involved the people who lived in the home. People were encouraged to join in local events. Recent visits had taken place to pubs, swimming pools, discos and bowling alleys. All of the people go on holiday at least once a year. One person was going on holiday a few days after our visit. He told us that he had been supported by staff, but had chosen and booked the holiday himself.