Archived: Joanna's Domiciliary Care Agency

All of the people we spoke with told us that the service was very good. One person told us that the service their relative received was, 'Way above the call of duty". Another person told us, "The care workers help me and are always very kind; I am always pleased to see them". We found that the provider regularly sought the views of people about the service they received.

We found that consent was sought before any care was provided. Staff were able to explain their role in relation to consent and people's capacity to consent.

We saw that care records were well organised and comprehensive. They provided information to help make sure people received safe effective care. The provider carried out risk assessments to enable them to manage and minimise risks to people who used the service and staff.

We spoke with two out of the four members of staff. They told us that the provider was a good employer and very supportive. We saw that all staff had responded positively to the latest staff satisfaction survey. We found that staff had good access to training and supervision.

People said that staff respected their wishes and knew their preferences. One relative told us, "they're very good at doing things the way we like them done". Staff had a good knowledge of people's needs and the care plans included clear information about how to meet people's needs.

Staff had been trained in how to make sure that medicines were managed safely. People were supported to take their medicines as prescribed.

The agency had effective recruitment procedures in place. All the required checks were carried out before new staff started work. This helped to make sure that only suitable staff were employed.

People knew how to raise any concerns about the agency. They said that they were confident that action would be taken to respond to any concerns. People had been given copies of the agency's complaints procedure.