The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Staff Line Home Care Limited

12 Cambridge House, Cambridge Road, Barking, Essex, IG11 8NR (020) 8596 5048

Provided and run by:
Staff Line Home Care Limited

All Inspections

27 September 2013

During a routine inspection

People expressed their views and were involved in making decisions about their care and treatment. People we spoke with said they were treated with respect and that they were able to choose what care they received. One person said "they are good to me. They ask me what I want." We found that care plans were in place and that staff had a good understanding of how to meet the individual needs of people. People told us they were happy with the care provided by the service. One person said "they do everything properly, washing me and cleaning me."

We found that staff undertook an induction program when they began working for the service and that they had access to on-going training. This included training about dementia, medication and health and safety. One person we spoke with told us they were asked for their views about the service. They said "someone came round and asked how things are." However, another person said "nobody visits or phones to ask how things are." We found the service had various systems in place for monitoring the quality of service provision. Records were stored securely and were accessible to staff.

24 August 2012

During a routine inspection

People told us that the service provided good care and that they were involved in discussions about their care. One person said, 'I find nothing wrong with them.' A relative told us, 'I am very satisfied, I have never had any complaints.' People told us that they felt safe, and that they were regularly asked about the standard of care provided by the service.