Background to this inspection
Updated
4 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 26 01 2022 and was announced. We gave the service one day’s notice of the inspection.
Updated
4 February 2022
About the service
Ancona Care Home is a residential care home providing personal care to 17 people aged 65 and over at the time of the inspection. Most people were living with dementia. The service can support up to 18 people.
The home is based on two floors with an interconnecting passenger lift. All but one room has en-suite facilities.
People’s experience of using this service and what we found
Infection control risks were usually managed safely. However, improvement was needed to ensure the risk of cross infection in the laundry was managed effectively.
Arrangements were in place to manage medicines safely. Some checks of staff competence were overdue, but the provider took immediate steps to address this.
People were protected from the risk of abuse and risks to people’s safety were managed effectively. There was not a clear policy to ensure staff’s knowledge of safeguarding remained up to date, but the provider assured us they would address this.
Staff were kind, caring and compassionate. They treated people with respect and protected their privacy at all times.
Recruitment procedures were in place and there were enough staff to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s nutritional needs were met and they were supported to access healthcare services when needed.
Staff were skilled and knowledgeable. They supported people in a personalised way, in accordance with their individual needs.
People knew how to raise concerns and there was an accessible complaints policy in place.
People and relatives had confidence in the management and said they would recommend the home.
Quality assurance systems were in place and the provider complied with their regulatory responsibilities.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published in March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.