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Archived: Care Management Group - 361 The Ridge Requires improvement

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Inspection report

Date of Inspection: 22 November 2013
Date of Publication: 23 January 2014
Inspection Report published 23 January 2014 PDF


Inspection carried out on 22 November 2013

During a routine inspection

We spoke with four people who used the service during the visit. However, we also used other methods to understand people’s experience due to their complex needs. One person was in hospital at the time of the visit. We spoke with three members of staff, the manager and the regional director. The registered manager named on this report had recently stopped working at the home. We also spoke with an external health care professional.

We found that staff demonstrated knowledge of the people living in the home and observed kind interaction between staff and the people they were supporting. One person liked helping at meal times. Another indicated that they enjoyed drawing. However, for two people we saw very little interaction during the day. We found that activity plans were out of date and did not reflect each person’s current needs and abilities.

Staff demonstrated knowledge of safeguarding processes and we found work underway to review policies and improve staff training.

Staffing levels were lower than considered optimum for the dependence and number of people in the home.

The home was not completing the regular internal audits required by the provider. The provider audits were not monitored and followed up to ensure that the quality of the service was maintained. We found that record keeping was not up to date in many areas.