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Archived: Care Management Group - 361 The Ridge Requires improvement

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Inspection report

Date of Inspection: 29 May 2014
Date of Publication: 2 July 2014
Inspection Report published 02 July 2014 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 May 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

At our last inspection in November 2013 we found that there were insufficient qualified, skilled and experienced staff available to maintain people's safety and wellbeing in the home at all times. The provider wrote to us after the inspection and told us they had taken action to make improvements.

At this inspection the registered manager told us that staffing levels had been increased. The rota showed that there were a minimum of four staff on duty during waking hours and often an additional member of staff on duty during the day. This was confirmed by the staff we spoke with.

On the day of our inspection a staff member was absent and because it was half term some people were not at college. We observed that a member of staff was always present in the main lounge to supervise people who were using it. During the day some people went out to the shops or for a walk. We noted that there was limited interaction with one person who used the service who had complex needs and communication difficulties, however this person was taken out during the morning.

Care staff were responsible for cooking and cleaning as well as supporting people who used the service. This meant that staff were seen to be very busy but we noted that routine tasks were carried out as required. All the staff we spoke with told us that they felt there were sufficient staff on duty. One member of staff said "I find there are enough staff. I don't feel people are left out. We take care to make sure quieter residents are not overlooked". One person who used the service, who required staff support for personal care said "Yes" when we asked if they thought there were enough staff. We asked if they could get support when they required and they again said "Yes". This demonstrated that there were sufficient staff to meet people's needs.