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Archived: Care Management Group - 361 The Ridge Requires improvement

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Inspection report

Date of Inspection: 29 May 2014
Date of Publication: 2 July 2014
Inspection Report published 02 July 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 May 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

Throughout the inspection we observed that people were treated with respect and courtesy by staff.

We saw that care records contained information about people's preferred name and there was background information in a section called 'My Story'. For one person this provided details about their likes and dislikes, personal history and relationships. Photos were sometimes included which helped people understand what was written. For example one person's record had a picture of their keyworker. We showed this to the person concerned and they recognised the photo and said "That's my keyworker". This demonstrated that people were given appropriate information about their support.

One person showed me their room which was personalised with their own belongings and pictures. They had a key to their room so that they could lock it when they wanted privacy. We found that other people had keys to their rooms if they wanted and where it had been assessed that they were able to make use of them safely. This supported people in having control over their lives. We observed that all bedroom doors were kept closed and that staff knocked before entering. This meant that people's privacy and dignity were respected.

There was evidence that people who used the service attended resident meetings and were encouraged to talk about their ideas and preferences. The record of the last resident meeting in April 2014 showed that people had been reminded that they had a right to be treated with dignity and respect.

We asked the manager and area manager how they encouraged people with complex needs and communication difficulties to have more involvement. The area manager said that they had arranged a date for a specialist service to come to the home and train staff in how to engage people with complex needs more effectively. They added that all senior managers had been involved with a project to work with a specific person at one of their services. They explained that they had worked with a person at 361 The Ridge exploring the different smells of herbs and how the person reacted to each one.