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Archived: Care Management Group - 361 The Ridge Requires improvement

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Inspection report

Date of Inspection: 29 May 2014
Date of Publication: 2 July 2014
Inspection Report published 02 July 2014 PDF


Inspection carried out on 29 May 2014

During an inspection looking at part of the service

People at the home had complex needs and were not all able to tell us about their experiences at the home. In order to get a better understanding we observed care practices, looked at records and spoke with staff. During the inspection we spoke with the area manager, manager and four members of staff and three people who used the service.

Our inspection team was made up of two inspectors. We answered our five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led? Below is a summary of what we found. If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

We found that some areas of the home, such as a shower area were not maintained to an appropriate standard which meant there was an infection control risk. A compliance action has been set in relation to this and the provider must tell us how they plan to improve.

There were a sufficient number of staff on duty to ensure that people received appropriate care and treatment. The staff we spoke with said that they felt there were enough staff on duty to carry out their roles.

We found that there were suitable records relating to people who used the service which were up to date and clearly written. Records were available to the staff that needed to see them and were stored appropriately.

CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. While no applications have needed to be submitted, proper policies and procedures were in place. Relevant staff had been trained to understand when an application should be made, and how to submit one.

Is the service effective?

It was clear from what we saw and from speaking with staff that they understood people�s care and support needs and that they knew them well. Staff had received the training they needed to meet the needs of the people receiving care. Staff had opportunities to discuss any issues with colleagues or in private with a manager. One staff member said "There is good staff support" and another commented "I get regular supervision and appraisals".

Is the service caring?

People were supported by committed and caring staff. We observed that people appeared comfortable in the home and familiar with the staff that worked there. We saw that staff members spoke directly with people and supported them at an appropriate pace. There were regular resident meetings which supported people to get involved in the service. One person told us "I love it, I'm with my friends� and �Staff are nice".

Is the service responsive?

People�s needs were continually assessed. Records confirmed people�s preferences, interests, goals and diverse needs had been recorded and support had been provided in accordance with people�s wishes. People had regular review meetings with keyworkers to make sure that changes in needs were identified and action taken.

Is the service well-led?

Staff had a good understanding of their roles in the service and said that they were supported by management. There were quality assurance processes in place to maintain standards in the service. We saw that staff and people who used the service were given opportunities to express their views.