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Archived: Care Management Group - Longdown Road Good

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Inspection report

Date of Inspection: 14 April 2014
Date of Publication: 17 May 2014
Inspection Report published 17 May 2014 PDF


Inspection carried out on 14 April 2014

During a routine inspection

We visited 9 Longdown Road to look at the care and welfare of people who used the service.

Our inspection team was made up of one inspector. We asked our five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people who used the service, their relatives, the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

We saw that people were treated with respect and in a dignified way by the staff.

People and their relatives told us they felt safe. We saw that safeguarding procedures were clearly displayed and staff understood their responsibilities around keeping people safe.

There were systems in place to record accidents and incidents, complaints, concerns, whistleblowing and investigations. We saw that changes had been made as a result of these events. This reduced the risks to people and helped the service to continually improve.

The home had policies and procedures in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards although no applications had needed to be submitted.

We saw the service was safe, clean and hygienic.

Recruitment practice was safe and thorough.

Is the service effective?

People�s health and care needs were assessed with them. Specialist dietary, mobility and equipment needs had been identified and implemented in care plans where required

People�s needs were taken into account with the layout of the service enabling people to move around freely and safely. The premises had been sensitively adapted to meet the needs of people with physical impairments.

Is the service caring?

People were supported by kind and attentive staff. We saw staff gave encouragement when supporting people. People commented, �I like it here; I�m able to do the things I want.� A relative said, I am very happy with the care and support that is given to my family member. Staff understood their behaviours and met their needs.�

People using the service, their relatives, friends and other professionals involved with the service completed an annual satisfaction survey. Where shortfalls or concerns were raised these were addressed.

Staff were able to tell us about the people they supported. They knew peoples individual histories and support needs without having to refer to the care records. Staff were seen to take time to talk and listen to what people said. Staff encouraged people to be independent by involving them in activities around the house.

People�s preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people�s wishes.

Is the service responsive?

We saw that people completed a range of activities in and outside the service. People had access to day service and could also be involved in the weekly shopping if they wished. People were also able to keep in contact with friends and relatives.

People knew how to make a complaint if they were unhappy. Information about how to do this was displayed in the dining area in a format that would make it easy to read and understand. The people we spoke with told us they had never felt the need to complain.

Is the service well-led?

The service worked well with other agencies and services to make sure people received their care in a joined up way.

The service has a quality assurance system that checked a number of aspects of the service. We saw that were a need for improvement had been identified these were corrected quickly. As a result the quality of the service was continuingly improving.

Staff told us they were clear about their roles and responsibilities. Staff had a good understanding of the values of the home and the organisation they worked for.

Quality assurance processes were in place. The manager regularly checked on how the service was performing. This helped to ensure that people received a good quality service at all times.

Senior managers regularly visited the home to make sure that people and staff were happy.