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Care Management Group - Longdown Road Good

All reports

Inspection report

Date of Inspection: 9 April 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF

Overview

Inspection carried out on 9 April 2013

During a routine inspection

We visited 9 Longdown Road to look at the care and welfare of people who used the service. We were not able to speak to most people who used the service because they had complex needs which meant they were not able to tell us their experiences. However, we used a range of other methods to gather information about this service. We spent time watching the interactions people had with staff and with the other people who used the service.

We spoke to one person who used the service and three staff members, including the registered manager.

One person told us �I like it here; I�m able to do the things I want.� Staff were seen to interact well with people who used the service.

We saw that systems were in place to ensure staff worked with the consent of people who used the service. Staff told us �Before I do anything I need to ask their permission; if they don�t allow me then I don�t do the tasks.�

People who used the service, relatives and advocates had been involved in the planning of care. We saw that risks had been identified to protect the welfare and safety of people.

There were systems in place to safeguard people from unsafe premises.

All the staff we spoke with said they felt supported to do their job. We found they received regular supervisions, appraisals, and training to enable them to carry out their roles.

We saw that the provider had systems and procedures in place for dealing with complaints.