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Care Management Group - 44 Albion Road Good

All reports

Inspection report

Date of Inspection: 1 June 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was meeting this standard.

People are being cared for by suitably qualified staff that are supported to deliver personal care safely and to an appropriate standard.

User experience

During our visit we found that the provider had taken appropriate steps to ensure staff that work at this home are properly trained and supported. This meant that people using the service are kept safe and their health and welfare needs are met by competent that are suitably trained, supervised and appraised.

All the people using the service who we spoke with were complimentary about the attitude and skills of the staff that worked at their home. Typical comments we received from people we met, included: “Staff are alright here”, “I like my key-worker”, and “Staff are nice”.

Other evidence

All 3 staff we informally interviewed told us they felt the training they had received from their employer was always relevant to their work they had to perform. Relatively new staff we met also told us they felt their induction to the home had covered most of the things they needed to know about the people using the service. One member of staff told us their induction had been: “invaluable”.

We reviewed an electronic record of an assessment carried in respect of the training needs of this homes staff team, which revealed the team was receiving on going training. The record indicated most staff had completed all their mandatory training regarding: basic food hygiene, fire safety, first aid, infection control, preventing and managing challenging behaviours, safeguarding vulnerable adults, and handling medication. The record also showed us staff had opportunities to acquire further skills and qualifications that were relevant to the work they undertook at this home. For example, we found that most staff had attended suitable training courses in understanding the Mental Capacity Act and supporting people with epilepsy.

We spoke with the registered manager about her staff teams’ qualifications who told us they were not aware of any significant gaps her staff teams existing knowledge and skills. The registered manager told us dates had been arranged for all staff to refresh their moving and handling training, which was now overdue for some staff.

All the staff we spoke with told us they regularly attend formal recorded one-to-one supervision sessions with either the homes manager or deputy. Staff we met also told us the manager ensures team meetings with their fellow peers are usually held every month.

Typical feedback we received from staff about the support they are provided, included: “I have worked here for the past 2 months and attended 1 supervision meeting with the manager”, “We have monthly staff meetings, which are always well attended and a good place to share both good and bad practice with the team”, and “I have worked here for just over 6 months and have received 3 supervision in that time and yesterday I attended a team meeting”.