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Care Management Group - 44 Albion Road Good

All reports

Inspection report

Date of Inspection: 1 June 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

The provider was meeting this standard.

There were enough qualified, skilled and experienced staff to meet people’s personal and health care needs, as well as keep them safe.

User experience

It was clear from the evidence we gathered during our visit that the provider had taken appropriate steps to ensure that there were always sufficient numbers of staff on duty in the home to keep the people who lived there safe.

It was evident from the comments we received from people who use the service that most felt there were always enough competent staff on duty to meet their needs and wishes.

Other evidence

During our visit we saw there were always 3 support staff on duty in addition to the registered manager. We reviewed the previous month’s staff duty rosters, which indicated there were always a minimum of 3 support staff working across the day with an additional fourth member of staff employed occasionally to ensure people who use the service participated in pre-arranged community based activities. For example, 4 staff worked the same shift last month to ensure all the people using the service could go a day trip to the coast.

The registered manager confirmed she was usually supernumerary to calculating the weekly staff duty rosters. It was also clear from the staff duty rosters we reviewed that the service always has both a waking and sleeping-in member of staff on duty during the at night.

However, the provider may find it useful to note that the registered manager and most of the staff we spoke with told us they felt people using the service would have far greater opportunities to participate in more interesting and meaningful recreational activities in their local community if there were more staff on duty at busy times of the day.

Typical comments we received from support staff we met, included: “The people who live here are always kept safe, but there’s not always enough of us on to take people out”, “We do lots of in-house activities here, but it would be nice if we could go out more when the guys wanted to” and “The mornings are usually the busiest so that’s when we could do with more staff on duty”.

The registered manager told us the services staffing levels were under review and a proposal to have an additional member of staff on duty to cover peak periods of activity was currently being considered by the provider. Progress made by the provider to achieve this aim will be assessed at the services next review of compliance.