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Care Management Group - 44 Albion Road Good

All reports

Inspection report

Date of Inspection: 1 June 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider was meeting this standard.

People who use the service are protected from the risk of abuse and/or neglect, because the provider had taken reasonable steps to prevent abuse and/or neglect from happening.

User experience

We found evidence during our review that showed us the provider had taken reasonable steps to ensure the people using the service are safeguarded against the risk of abuse and that any information of concern received will be, including allegations of abuse and/or neglect, will be responded to appropriately. This meant that people using the service are protected from abuse and their human rights are respected and upheld.

All 5 people we spoke with about whether or not they felt safe living at 44 Albion Road told us they did. One person said they got well with all the people they lived with and most of the staff.

Other evidence

The registered manager demonstrated a good understanding of what their safeguarding role and responsibilities were should they witness or be notified about the alleged abuse and/or neglect of vulnerable adults.

We also spoke with 3 support staff about their safeguarding preventing and reporting responsibilities and they all demonstrated a clear understanding of what constituted vulnerable adult abuse or neglect and who they needed to notify without delay should they witness or suspect that anyone who lives at 44 Albion Road was being harmed or placed at risk of harm.

The registered manager told us all the services current staff team had received up to date training in recognising, preventing and reporting vulnerable adult abuse and/or neglect. All 3 support staff we met confirmed their safeguarding knowledge and skills had either been refreshed in the past year or they had received training in this area as part of their induction.

Furthermore, all the long standing members of staff we spoke with told us they had received British Institute of Learning Disability (BILD) training in Preventing and Managing Challenging Behaviours (PMCB) in the past 4 months, which the registered manager confirmed was mandatory for all staff to attend annually. It was evident from the comments made by staff we met that they understood BILD approved physical intervention techniques should only ever be used as a last resort when all other attempts to deescalate an incident of challenging behaviour had failed and when it was clearly in the ‘best interests’ of the people using the service to do so. The registered manager and all the other staff we met confirmed they had not used any physical intervention techniques to prevent or manage an incident of challenging behaviour within the service in the past year.