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Archived: Care Management Group - 44 Albion Road Good

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Inspection report

Date of Inspection: 1 June 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider was meeting this standard.

People experience care and support that meets their needs and protects their rights.

User experience

During our visit we found evidence that showed us the needs of all the people using the service had been assessed and appropriate steps taken by the provider to ensure they were being met. This meant that people using the service experienced effective, safe and appropriate care and support.

Most people who use the service told us they knew they had a care plan, which they had seen and often discussed with their key-worker during one-to-one meetings with them. All the people we met were able to name their designated key-worker.

During our visit we saw staff supporting people to participate in a variety of in-house activities, including art and crafts and household chores. Most people also went out with staff at some stage during our visit to participate in various community based activities. One person told us staff sometimes took them on day trips to the coast, walking, and to college.

Other evidence

We reviewed 2 care plans during our visit and saw both contained some good person centred information about the unique personal, social and health care needs of these individuals. It was also evident from the contents of these plans that the provider focuses on people’s strengths and what individuals can do, as opposed to what they cannot. These plans make it clear what support these people require to ensure their needs and preferences are recognised and met. For example, care plans we saw clearly identify what peoples short and long term personal goals are, peoples social interests, food and drink likes and dislikes, preferred methods of communication, and links with family and friends.

We also found evidence that demonstrated the provider has a can do approach to enabling people using the service to take 'responsible' risks if it helps people maintain and develop their independent living skills. The plans we looked at reflected the risks associated with these individuals known behaviours that could challenge the service and clearly set out how staff were expected to prevent and manage them.

All the staff we informally interviewed demonstrated a good understanding of the various needs, daily routines, preferences and goals of all the people who live at this home. All the staff we spoke with told us they felt the care plans used in the home were useful tools that ensured they had most of the information they needed to care for and support the people using the service. Typical comments made by staff we met, included: “As a relatively new member of staff I found the care plans we use really useful in getting to know the people who live here” and “Care plans are quite simple so it makes them pretty easy to use and understand”.

The registered manager told us care plans are formally reviewed at least once a year and up dated accordingly to reflect any changes in peoples needs and/or circumstances.

The 2 care plans we reviewed each contained a health action plan which revealed these individuals were in regular contact with various community based health and social care professionals, including: GOP’S, district nurses, speech and physiotherapists, chiropodists, dentists and opticians. Staff we spoke with confirmed they had supported some of the people using the service to attend appointments with their dentists during our visit.

The registered manager told us the hospital passports contained in both the plans we looked at would automatically be sent to the hospital in the event of anyone being admitted.