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Archived: Care Management Group - 44 Albion Road Good

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Inspection report

Date of Inspection: 1 June 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard.

This is because people’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

People’s privacy, dignity and independence were also respected.

User experience

We found evidence during our review that showed us the provider had suitable arrangements in place to ensure the people using the service had the opportunity to be involved in making informed decisions and choices about the care and support they received 44 Albion Road.

For example, we toured the premises and found a variety of easy to read information that people using the service might find interesting and useful conspicuously displayed in this homes main communal areas. We also saw photographs of all the staff that worked at this home, the provider’s complaints procedure that was written in plain language and illustrated with easy to understand symbols, and pictorial versions of menus that clearly displayed the meal options that were available for people to choose from that day.

All the people using the service we spoke with about the choices available to them told us they were encouraged to make some decisions about the care and support they were provided. For example, people confirmed that they can choose the times they get up and go to bed, what they eat, and the activities they can participate in.

Furthermore, most people we met told us staff usually listened to them and that sometimes they could help run their home. Typical comments we received, included: “We sometimes have meetings to talk about food and holidays” and “I have got a key-worker who I always talk too. They are nice”.

We found evidence during our review that demonstrated the provider had suitable arrangements in place to ensure the privacy and dignity of people using the service were respected. throughout our visit we always observed staff interacting with the people using the service in a very kind and respectful manner. It was also evident after using the SOFI tool in the lounge for a half an hour before lunch that staff always treated the people using the service in a dignified and respectful way. For example, during this period before lunch we saw staff continually enquire about the wellbeing of all the people who were relaxing in the lounge at that time and whether or not any of them would like a hot or cold drink.

During lunch we also observed a member of staff support a person who required assistance to eat their meal and saw this was done in a dignified and discreet way. Throughout this meal the tone of voice used by this member of staff was very reassuring and they continually explaining what they were doing to the person they were helping. Furthermore, we saw this member of staff maintain appropriate eye contact with this person by ensuring they remained seated next to and at the same eye level as this individual whilst they assisted them with their lunch.

We found evidence during our review that demonstrated the provider had suitable arrangements in place to ensure the people using the service were encouraged and supported to do as much for themselves as they were willing and capable of doing so ensuring peoples independence was respected.

Whilst using the SOFI tool we observed staff politely encourage people who had requested to have a hot drink to make it themselves if they were capable of performing this task safely. During our visit we observed numerous examples of staff actively encouraging people to get involved in various household chores and to do as much for themselves as people were clearly willing and capable of doing; such as making themselves and their guests drinks, vacuuming the communal areas, and doing their own laundry.

Other evidence

The registered manager and all the other staff we spoke with confirmed people using the service are encouraged to participate in regular group meetings with their fellow peers. This includes, weekly meetings to plan menus and monthly residents meetings when social activities and holidays are often discussed. We reviewed the minutes of last months residents meetings, which indicated it was well attended by everyone who lives at this home. Staff we met also told us people are encouraged to choose a day every week when they can have their favourite meal, which staff support them to prepare for everyone who lives at this home.

All the staff we met told us it was custom and practice at this home for people who live there to have regular one-to-one meetings with their designated key-worker every month. Staff felt they were useful forums because they enabled people who were not always able to express themselves in a meaningful way during group meetings more opportunity to have their say and to get their point of view across.