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Care Management Group - 44 Albion Road Good

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Inspection report

Date of Inspection: 16 April 2013
Date of Publication: 17 May 2013
Inspection Report published 17 May 2013 PDF | 84.32 KB


Inspection carried out on 16 April 2013

During a routine inspection

On the day of our inspection there were seven people living at Care Management Group � 44 Albion Road on a permanent basis.

We used a number of different methods to help us understand the experiences of people using the service because some of the people who lived at this care home had complex needs, which meant they were not always able to communicate with us. During our inspection we saw that people were occupied with chores around the home for example helping with the laundry or in the kitchen. People told us about the daily chores they were involved in one person told us �I keep the kitchen tidy� and another said �I help with the cooking and laundry�. We saw how staff supported people to do their own laundry and cleaning tasks.

We were able to observe that people's experience of the service was a positive one. One staff member told us �this place is very good for me; if the people here are happy then I am happy�. We saw staff treated people with respect and dignity and people were supported to make informed decisions about how they lived their lives. We also gathered evidence of people's experiences of the service by speaking to the registered manager and other staff who worked in the home and reviewing various records the provider is required to keep.

We saw that polices and procedures had been put in place to ensure the safety and well being of people using the service and we saw evidence of a quality assurance system regularly monitored by the provider.