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Archived: Fun and Breaks (Chichester and Arun)

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All reports

Inspection report

Date of Inspection: 6 February 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We carried out a visit on 6 February 2013, observed how people were being cared for, talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who use the service, their representatives and staff were asked for their views about their care and treatment and these were acted on.

Annual surveys were sent to volunteers, families, children and professionals. we saw some of these surveys and they had very positive comments. Positive feedback from families was passed on to volunteers. This had a positive effect on the service. One volunteer commented "Knowing how much you are appreciated by parents is very rewarding".

The service completed a bi-annual audit on the functioning of the service.and the area manager did quarterly audits and six monthly interim report.

Monthly data was submitted to the organisation on numbers of visits made by volunteers.

There were quarterly financial reports detailing expenditure.

The agency was one of West Sussex's three services providing this volunteer service and we saw that the services supported each other.