You are here

Tozer House Requires improvement

All reports

Inspection report

Date of Inspection: 16 August 2012
Date of Publication: 4 September 2012
Inspection Report published 4 September 2012 PDF

Overview

Inspection carried out on 16 August 2012

During a routine inspection

We spoke with three people in the home. We were told that they were happy in the home. One person told us that their keyworker would solve any problems, �I would tell if I had a problem�. We were further told �I do like it here, I have a lovely room and the staff get me things�.

To understand life experienced by people in the home we also spoke to relatives, representatives and health professionals.

We spoke to 4 relatives and I representative. We were told by all that they were very happy with the care in the home. One relative told us� I am extremely happy, the staff are wonderful and caring. They are very thoughtful, my [ relative] is very happy and settled there�

Relatives knew how to complain and could discuss any concern which would then be put right. Activities and outings were confirmed as were the completion of surveys. One relative said that sometimes there may be a delay in acting on requests but this was not something the other relative and representative spoken with corroborated.

Relatives were in general happy with the keyworker system but one did say that it would be good if keyworkers had more time available for one to one time with the people living in the home. One other relative also agreed with this and also commented on frequent changes of keyworker.

The representative spoken with told us that the home respected the person�s wishes.

A social care professional told us that people placed in the home have their needs met very well as set out in their support plans. We were told that the home communicates well with them and that the home works well with people to develop individuals� independence skills.