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Tozer House Requires improvement

All reports

Inspection report

Date of Inspection: 17 May 2013
Date of Publication: 18 June 2013
Inspection Report published 18 June 2013 PDF


Inspection carried out on 17 May 2013

During a routine inspection

We spoke with three people living in the home and two staff. We also spoke with one relative on the telephone. People told that they were happy with the care they received in the home. One person told us "They look after me". Another told us "I like arts and crafts, bingo and discos". The relative spoken with was very happy with the care their family member received in the home.

We spoke with a health professional who told us the home works well with them to meet people's needs. We were told "People are well looked after"

We also spoke with a social care professional who had placed a person in the home and no concerns were expressed. The feeling about the home, we were told "Was very positive". We were told that the home offered care and support as assessed.

We saw from care records that people's care and support needs were assessed and met. We also saw that before people received any care or treatment they were asked for their consent and staff acted in accordance with their wishes.

People who use the service were safeguarded against the risk of abuse because training was taking place.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.