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Inspection report

Date of Inspection: 4, 7 October 2013
Date of Publication: 6 November 2013
Inspection Report published 06 November 2013 PDF | 80.41 KB

Overview

Inspection carried out on 4, 7 October 2013

During a routine inspection

During this inspection we spoke in private with four people who used the service, five relatives of people using the service and four members of staff. Everybody spoke positively about the standard of care provided.

People’s care and support was based on a written plan which itself was based on a comprehensive series of assessments. Care plans were regularly reviewed. Comments from people using the service included: “it’s very good”, “they treat me well”, and “I felt part of the place almost as soon as I came here”. Visitors told us there was good communication with the home.

Staff told us that communication within the team was good and they were kept up to date with the changing needs of individuals.

The provision of food and drink was good.

The building was clean, tidy and well maintained.

Staff were appropriately vetted during their recruitment. They were able to access training and support after their appointment.