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Inspection report

Date of Inspection: 31 January 2012
Date of Publication: 16 April 2012
Inspection Report published 16 April 2012 PDF | 51.96 KB

Overview

Inspection carried out on 31 January 2012

During a routine inspection

During our visit to Stoneswood we spoke to some visitors and people who were using the service. Without exception they were positive about the care provided by the staff at the home.

People told us that they felt involved in discussions about the way in which care was provided and that people using the service were treated with respect and had their dignity maintained.

People told us that they felt safe living at Stoneswood and if they did have any complaints they were confident they would be listened to.

We asked people what the best thing about Stoneswood was and comments included "being absolutely safe"; "staff, the way they smile and seem intensively concerned", "the quality of the care and the fact that you are always welcome … It feels more like a home [rather than institution]", and "staff are very approachable."