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HF Trust - Cheshire DCA Good

All reports

Inspection report

Date of Inspection: 26 October 2012
Date of Publication: 16 November 2012
Inspection Report published 16 November 2012 PDF

Overview

Inspection carried out on 26 October 2012

During a routine inspection

People we spoke with told us they were given choices as to what they needed care staff to do for them. They said that they were involved in making decisions about their care and support package. Comments included �Staff are kind and helpful�, �The staff are my friends.�

People told us that their support worker was involved in discussion and decisions about future care and support needs. They said they felt as if their wishes had been listened to and acted upon. They said their individual needs were catered for.

People said that information had been recorded in a care file and this was used to produce a plan of care and risk assessment to ensure the care and support provided was appropriate to need.

Comments from people included "I was asked to tell them exactly what I wanted "; "I felt I was listened to"; "Staff are good, they help me and make my life good.�;� Staff live here and support us�;� The staff have lots of training and provide good care and support�. �Staff are friendly and kind and seem to like supporting us.�

One person said they felt safe and secure in the company of the support workers.

One person told us they were �always asked what they thought of the service.�