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HF Trust - Cheshire DCA Good

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Inspection report

Date of Inspection: 23 October 2013
Date of Publication: 21 November 2013
Inspection Report published 21 November 2013 PDF

Overview

Inspection carried out on 23 October 2013

During a routine inspection

We looked at six support plans and other care records and they all had an assessment of people's health and social needs completed. The documentation was up to date and reviewed on a monthly basis.

We spoke with four people who used the service, five staff and professionals involved in the service. People who used the service said: �I like it here� and �The staff are kind.�

Staff commented: �The training is good�, �We have regular team meetings�, �The staff team are good� and �We have a good staff mix who advocate well for the people they support.� All the staff said they got good support from the management team and that they had no concerns about the welfare of the people they supported.

The professionals said: There has been some turnover of staff and this has made it more difficult to know who to speak to�, �The manager is supportive and keeps me informed of changes� and �They take on board advice and suggestions made.� They said they had no issues or concerns with the home.

We looked at staff recruitment and found that robust recruitment procedures were in place.

Some of the people who used the service had limited or no verbal communication. We observed interactions between the people who used the service and staff during the day and found there was a relaxed and friendly atmosphere between them. Staff interpreted non-verbal communication well during our observations and were able to describe what an individual needed or how they felt.