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Inspection report

Date of Inspection: 27, 28 November 2013
Date of Publication: 21 December 2013
Inspection Report published 21 December 2013 PDF | 83.44 KB

Overview

Inspection carried out on 27, 28 November 2013

During a routine inspection

HF Trust - Cornwall supported people with a diverse range of needs. Some people we met were able to make decisions about their lives, work and to a greater degree look after their homes, whereas others had very limited communication, needed full personal care and assistance with activities around the home. Subsequently the support people received ranged from a limited number of hours of outreach support to 24 hour support from up to two staff.

Everyone we met looked well cared for. Typical comments from people who used the service included, “the staff are very helpful, they are very nice people and they support me when I ask for their help.” We saw that people who used the service had given consent to their care.

Documentation regarding the service was to a good standard. For example care plans provided clear information regarding care and what support staff needed to assist people with. Medication practices were completed in line with policies and procedures.

Staffing levels were good, and there was evidence that staff had received training and support.

A satisfactory quality assurance system was in place.