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HF Trust - Cornwall DCA Good

All reports

Inspection report

Date of Inspection: 28 March 2013
Date of Publication: 9 May 2013
Inspection Report published 9 May 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The staff we spoke with understood the signs of abuse and their responsibility for raising concerns with their manager or with on call staff out of hours. We saw that someone had been supported to make a complaint and that the complaints policy and forms contained pictures to help people describe what they were unhappy about. The staff training matrix showed that staff had received recent training in safeguarding.

All staff were required to read a ‘say no to abuse’ alerter’s guide and to confirm that they had received and read it.

One member of staff we spoke to told us they had experience of being involved in a safeguarding situation and had worked with social workers to ensure the person was not at risk of abuse. They told us that they felt confident to contact social care staff to discuss any concerns and how to protect people.

We met one person who had spoken out about someone who had sent them abusive messages on a social networking site. They showed us a presentation they had given to a large meeting encouraging people not to agree to communicate with strangers on networking sites. The person had been supported to pursue the matter with the police.