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HF Trust - 330 Westward Road Good

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Inspection report

Date of Inspection: 1 February 2014
Date of Publication: 28 February 2014
Inspection Report published 28 February 2014 PDF


Inspection carried out on 1 February 2014

During a routine inspection

During the inspection we observed two people caught the bus to the local library, one person went shopping with staff and another person went to work. Staff we spoke with told us they promoted independence and encouraged people to do as much as they can to maintain their life skills.

People shared with us their experiences about living in the home and we spoke with three people. Everyone expressed positive comments and we were told �I am happy here� and �The best thing about living here is I can go out when I like� and �I like living here everybody is happy and friendly�.

The registered manager and two support staff were available throughout the day and were very knowledgeable about the people in their care, the policies, procedures and systems in place to ensure the continued smooth running of the home.

We spent time in various parts of the home, including communal areas such as the lounge and dining area so that we could observe the direct care, attention and support that people who lived at the home received. There was a constant interaction between staff and people in the home. People were relaxed, happy and comfortable in each other's company.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained. People had detailed support plans in place which contained a comprehensive assessment of their current needs.