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Inspection report

Date of Inspection: 4 October 2012
Date of Publication: 10 November 2012
Inspection Report published 10 November 2012 PDF


Inspection carried out on 4 October 2012

During a routine inspection

We brought forward our scheduled inspection of Trelowen because we received anonymous information about how staff spoke to people; this included showing a lack of respect and talking down to people.

During our inspection we met seven people who lived at Trelowen. Comments included, I like being here�, �and I like being with the staff, and �often go out places for lunch�.

One person we spoke to told us, �some of the younger members of staff are bossy and don�t understand what you�re trying to say�.

Staff we spoke with told us,� we are very aware of what people like� and we do well at �supporting seven people with very different needs�.

We found people�s views and experiences were taken into account in the way the service was provided and delivered in relation to their care and people experienced care, treatment and support that met their needs and protected their rights.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening and the provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.