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Archived: Ryecroft Private Residential Care Home Inadequate

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Inspection report

Date of Inspection: 26 June 2014
Date of Publication: 1 August 2014
Inspection Report published 01 August 2014 PDF | 84.07 KB

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 June 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information given to us by the provider and talked with commissioners of services.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

We saw that the manager and staff at the home co-operated with health and social care professionals and other individuals involved in the care, treatment and support of people who used the service. For example we saw that people had access to GP’s, district nurses, chiropodists, continence services and assistive technology services (for example wheelchair, pressure mattresses) and attended the hospital appointments arranged for them in relation to their physical health.

Records showed that where there was a concern about a person's health, the advice of GP's, district nurses and other healthcare professional was sought. Records of people’s appointments or visits with other healthcare professional were recorded in the person's care file with their professional advice documented for staff to follow. We saw that contact with healthcare professionals was maintained to ensure people received the health and social care support they needed.

The relative we spoke with said “The doctor visits regularly” and staff recently “Reacted very quickly” in accessing the advice of the district nurse in relation to care of the person’s skin. We spoke with one medical professional who was involved in the care of one of the people who lived at the home. They said staff at the home cared for the person well and were good at “Following the instructions given” in relation to the person’s care.