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Archived: Ryecroft Private Residential Care Home Inadequate

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Inspection report

Date of Inspection: 7 August 2013
Date of Publication: 13 September 2013
Inspection Report published 13 September 2013 PDF | 85.05 KB

Overview

Inspection carried out on 7 August 2013

During a routine inspection

We spoke with three people who lived at the home and two relatives. People told us they were well looked after. They said “help is at hand at all times", “staff are very good” and “I’m quite happy”. We saw people were treated kindly and with dignity and respect. People said they were given choices in how they lived their life at the home and that their consent was always sought by staff prior to providing care.

Care records were personalised and included information about a person's likes and dislikes. Information about people’s health and welfare needs and the care they required however was inaccurate and we could find no evidence that people’s care had been reviewed in light of their changing needs.

We reviewed three staff records. We found the provider had undertaken the necessary checks to ensure people had the necessary skills and suitability to work with vulnerable people.

People we spoke with said they had no concerns and felt safe with staff. Staff demonstrated a general awareness of abuse but did not know who to report concerns to outside of the organisation. We reviewed the provider’s safeguarding policy and found it did not provide clear guidance to staff on what to in the event of suspected abuse.

People said they had no complaints but they knew how to make a complaint. We reviewed the handling of two complaints and saw the provider had investigated and responded to the complaints in a sensitive, prompt manner to people’s satisfaction.