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New Boundaries Group - 331 Fakenham Road Outstanding

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Inspection report

Date of Inspection: 10 June 2013
Date of Publication: 20 June 2013
Inspection Report published 20 June 2013 PDF | 88.28 KB

Overview

Inspection carried out on 10 June 2013

During a routine inspection

We spoke with two people living in the home. However, because of anxiety around strangers it was not easy to gather people's views verbally. For this reason we listened to how staff interacted with people and looked at notes from 'service users' meetings. We also looked at the results of surveys of relatives who had responded with their views about the service.

We asked one person what they thought about the home. They said it was "...good." Records from meetings showed that people were asked about what they wanted to do and to eat. Staff had training to help them understand how to support people with making informed decisions and what to do if people could not make informed decisions about their own care and treatment. Relatives’ surveys showed that they felt the care was good or very good and that the manager gave them time for discussions if they had any concerns.

People were able to move around the home freely and use any of the communal areas or their own rooms. The safety and maintenance of the home was checked regularly.

Staff understood people's needs. There were enough of them to support people consistently and to assist people with their chosen activities. Plans to reorganise the starting times for staff shifts had been made so that people's preferred routines were better met.

There were some systems for monitoring the quality and safety of the service. However, there was no evidence of consultation with people living and working in the home as part of this and some assessments of risks to ensure the safety of people living and working in the home had not been updated.