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New Boundaries Group - 331 Fakenham Road Outstanding

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Inspection report


Date of Publication: 15 January 2014
Inspection Report published 15 January 2014 PDF | 62.92 KB

Overview

During a check to make sure that the improvements required had been made

When we inspected this service on 10 June 2013, we found that systems for monitoring and assessing the quality of the service were not wholly effective. Some monitoring had taken place but we found that risk assessments had not been updated promptly following changes. People living in and working at the home had not been regularly asked for their views so their comments could be taken into account in improving the service.

After the inspection we received updates showing improvements that had been made in monitoring and checking service quality. The information included details of actions the manager needed to take to improve. We were also provided with a schedule for ensuring that people living in the home, relatives, staff and other professionals were asked for their views so that they could be taken into account in improvements.

We concluded that actions had been taken to ensure people who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. We also concluded that the provider had taken action to ensure systems for monitoring the quality and safety of the service people received were more effective.